Return & Refund
Effective Date: April 29, 2026 | Last Updated: April 29, 2026
1. Introduction
At Libassehaya.pk, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
2. Return Eligibility
You may request a return or exchange within 7 days of receiving your order if:
- The item is damaged, defective, or incorrect.
- The product is unused, unwashed, and in its original condition.
- All original tags, labels, and packaging are intact.
- Proof of purchase or order number is provided.
3. Non-Returnable Items
The following items cannot be returned or refunded:
- Products that have been worn, washed, or altered.
- Items without original tags or packaging.
- Sale, clearance, or promotional items (unless received damaged or incorrect).
- Products damaged due to misuse or improper handling after delivery.
4. Exchange Policy
If you wish to exchange an item for a different size or another available product, please contact our customer support within 7 days of receiving your order. Exchanges are subject to product availability.
5. Refund Policy
Refunds are only approved in the following situations:
- The ordered item is unavailable after payment.
- A damaged or defective product cannot be replaced.
- An incorrect item was delivered and a replacement is unavailable.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund request.
If approved, refunds will be processed using the original payment method where applicable. Cash on Delivery (COD) orders may be refunded through a bank transfer or another mutually agreed method.
6. Return Process
To request a return or refund:
- Contact our customer support within 7 days of delivery.
- Provide your order number along with clear photos of the product (if damaged or incorrect).
- Wait for return approval and instructions.
- Ship the approved item back in its original condition.
- After inspection, your exchange or refund will be processed.
7. Return Shipping
If the return is due to our mistake (wrong, damaged, or defective item), we will bear the return shipping cost.
If the return is requested for personal reasons, such as a change of mind or selecting the wrong size, the customer may be responsible for the return shipping charges.
8. Processing Time
- Return request review: 1–2 business days
- Exchange processing: 3–5 business days
- Approved refunds: 5–10 business days, depending on the payment method and banking process.
9. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.
- Email: Support@libassehaya.pk
- Phone: +92 309 1045043
- Website: https://libassehaya.pk
